Support
Frequently Asked Questions
Shipping information
Do you ship internationally?
We do not offer international shipping due to clearance fees and logistics challenges. However, we do accommodate military personnel with APO/FPO addresses and ship to Hawaii and Alaska, though these locations don't qualify for the free-shipping promotion.
What shipping methods are available?
Orders ship via USPS and FedEx using various service levels. Standard options include USPS Priority and FedEx Ground/Home Delivery. Expedited options are available but require additional fees. Note that USPS Priority is a best-effort delivery time without guaranteed dates.
Where do orders ship from?
All orders originate from Hudson, NH.
How long will it take to get my package?
Orders are typically packed and queued by 10 AM Eastern Time daily. Standard delivery takes 2–3 days depending on weather and location. Weekend orders ship the following Monday morning.
If my package does not arrive, what do I do?
Contact customer service to initiate a shipping trace investigation. USPS customers can also contact their local post office directly.
How much does it cost to ship to me?
Shipping costs depend on package weight, dimensions, and destination. West Coast orders may be cheaper via FedEx, while East Coast shipments typically cost less through USPS.
Payment information
Do you charge sales tax?
No sales tax is charged, as New Hampshire has no state sales tax.
What payment methods are available?
We accept credit cards through Stripe and payments through PayPal.
What is your business name on my credit card bill?
Charges appear as either “AWESOMEDRINKS” or “BITSTREAMTV” (the parent company name).
Do you store credit card information?
Credit card details are not stored. Only transaction IDs are retained for refund processing. Payment processing occurs securely through Stripe or PayPal's encrypted systems.
Orders & returns
How do I place an order?
Add items to your cart and proceed to checkout, where you'll enter shipping information and your email address.
Do I need an account to place an order?
Guest checkout is available. Order status can be tracked using your transaction information.
Who should I contact if I have any queries?
Use the contact form on our website. Responses come from an @awesomedrinks.com address and are handled by the owner.
How can I cancel or change my order?
Contact customer service immediately. Cancellations and modifications can be processed before the order ships.
How do I track my order?
Tracking information is sent when the order label is printed. Orders can also be tracked via our order-tracking page.
How can I return a product?
Refer to our return policy page for specific details.